Terms and Conditions

Welcome to Rishta Enterprise

By accessing or using our website www.rishtaenterprise.com, you agree to abide by these Terms and Conditions. Please read them carefully before placing an order or using our services.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years old or accessing the site under parental/guardian supervision. Rishta Enterprise reserves the right to update these terms at any time without prior notice. Continued use of the site implies acceptance of revised terms.

2. Definitions

  • “Website”: Refers to [www.rishtaenterprise.com] and its subdomains.
  • “Customer”: Any person or entity purchasing products from Rishta Enterprise.
  • “Product”: Items listed for sale on the website (e.g., live plants, gardening tools, nursery products).
  • “Order”: A formal request to purchase products.

3. Account Registration

  • Users may need to create an account to place orders.
  • You agree to provide accurate, current, and complete information during registration.
  • You are responsible for maintaining the confidentiality of your account credentials.

4.  Ordering Process

  • All orders are subject to product availability and acceptance by Rishta Enterprise.
  • We reserve the right to cancel orders for reasons including, but not limited to, pricing errors, fraud, or policy violations.
  • Order confirmation emails do not guarantee product availability.
  • Orders are processed within 1-3 business days after confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Custom or bulk orders may require additional processing time

5. Payment

  • Accepted payment methods: Credit/Debit Cards, Bank Transfers, Payment Link , Digital Wallets (e.g., PayPal), Etc.
  • Payments are processed securely through encrypted gateways. Rishta Enterprise does not store your payment details.
  • Prices are listed in INR (₹) and inclusive of applicable taxes unless stated otherwise.

6. Shipping & Delivery

6.1 Delivery Areas

  • Rishta Enterprise currently delivers across India only. We ensure your plants, gardening tools, and nursery products reach you in perfect condition and on time.

6.2 Processing Time

  • Orders are processed within 1-3 business days after confirmation
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Custom or bulk orders may require additional processing time.

6.3 Shipping Charges

  • Standard Shipping: Charges are calculated based on your location and order weight.
  • Express Shipping: Additional charges apply for faster delivery.
  • *Free Shipping: Available on orders above *₹3,50,000.

6.4 Estimated Delivery Time

  • Local Deliveries (within India): 5-7 business days.
  • Delivery times may vary due to weather conditions, public holidays, or unforeseen circumstances.

6.5 Tracking Your Order

  • Once shipped, you will receive a tracking link via email/SMS.
  • Track your package on our website under the Track Order section.

6.6 Delivery Guidelines

  • Provide an accurate shipping address and contact details.
  • Failed delivery attempts may result in the courier trying again or returning the package to us.
  • Re-shipping charges apply for packages returned due to incorrect address details.

6.7 Damaged or Lost Shipments

  • *Damaged packages: Contact us within *24 hours with images of the damaged product and packaging.
  • Lost packages: Report to our support team for immediate assistance. Other Products: Refer to our [Return Policy] for eligibility and procedures.

7. Returns & Refunds

  • Live Plants: Returns are not accepted. Report damaged/incorrect plants within 48 hours for replacement or refund
  • Other Products: Refer to our [Return Policy] for eligibility and procedures.

8. Warranties & Support

  • Products may come with manufacturer warranties. Contact us for details.
  • Customer support: Email [*support@rishtaenterprise.com] or call *+91 8099060381.

9. Privacy

10. Intellectual Property

  • All content (logos, text, images) on this website is the property of Rishta Enterprise and protected by copyright laws.
  • Unauthorized use of content is strictly prohibited.

11. Limitation of Liability

  • Rishta Enterprise is not liable for indirect, incidental, or consequential damages arising from product use or website access.
  • Maximum liability is limited to the purchase price of the product(s).

12. Governing Law

  • These Terms are governed by the laws of *India. Disputes will be resolved in courts located in assam India.

13. Changes to Terms

  • Rishta Enterprise may update these Terms at any time. The latest version will be posted on this page.

Contact Us

For questions about shipping, orders, or policies:

  • 📞 *Call Us: *+91 8099060381
  • 📧 Email: [info@rishtaenterprise.com]
  • 🏢 Address: Balapathar , Kalgachia , Barpeta Assam Pin 781319

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